Frequently asked questions
Quick navigation: Ordering & Payment · Shipping · Quality & COA · Research Use · Support
Ordering & Payment
How can I place an order?
Choose the appropriate catalogue: Research Materials or Sports Nutrition. Review the product information, then confirm availability, delivery charges, accepted discounts and payment options in the live checkout. If checkout is unavailable, contact us before arranging payment.
How do the volume discounts work?
For volume enquiries, contact Avelqor Labs. Only a discount displayed in the final checkout total is confirmed for an online order.
Can I use a customer account?
Use My account for the available sign-in and order-history features. For an order placed through the previous store, contact us with your order number.
Which payment methods can I use?
The live checkout shows the methods enabled for the order. Apple Pay and Google Pay are supported where presented by checkout; bank transfer may also be available according to the order and checkout configuration.
Browse Research Materials · Explore Sports Nutrition · Swiss Sports-Nutrition Guide
Shipping & Delivery
Is free shipping available?
The checkout shows the shipping charge for the selected destination and any eligible free-shipping offer before payment.
What are the current tracked shipping rates?
The store currently lists tracked shipping at CHF 9.50 within Switzerland, CHF 17.50 to Europe and CHF 40.00 for configured international destinations. Actual availability depends on the destination and material and is confirmed through checkout.
Do you ship to every country?
No universal availability is promised. Product and shipping availability depend on the destination, the material and applicable requirements. An order may be declined or cancelled where lawful sale or shipment cannot be confirmed.
Will I receive tracking?
Where tracked delivery is available, tracking information is supplied after dispatch. The first carrier scan may take additional time to appear.
Full shipping & payment information
Quality, Testing & COA
Where can I find batch documentation?
Start with the Batch Documentation Index for a concise overview of referenced reports and current linkage status. Detailed records are shown on COA & Batch Verification. If documentation for a specific lot is needed, use the Batch Documentation Request page.
How can I evaluate a COA?
Use How to Read a COA together with the Documentation Checklist. These resources explain report identity, analytical scope, lot linkage and external verification.
Does every report cover the same tests?
No. Identity, purity, content, endotoxin, microbial status and elemental impurities are separate parameters. We state which parameters were actually documented and do not infer missing results.
Does a report for one lot apply to another lot?
No. A report is not represented as evidence for a different production lot unless the relationship between the report and the supplied inventory can be established.
Quality & Testing · COA & Batch Verification
Products & Research Use
What does Avelqor Labs supply?
Avelqor Labs primarily supplies selected laboratory and analytical research materials. A separate consumer sports-nutrition catalogue is also being prepared for products such as whey protein, creatine, hydration products, vitamins and selected performance-focused supplements.
Are the products intended for personal use?
Products designated as research-use-only are not intended for personal, human or veterinary use. Consumer products listed in the separate Sports Nutrition catalogue are a different product class and should be used only according to their product label and applicable consumer instructions.
Do you provide dosing or administration instructions?
For research-use-only materials, no: we do not provide dosing schedules, injection instructions, treatment plans or personalized medical advice. Consumer sports-nutrition products use ordinary label directions supplied for that specific product.
Research & Documentation Library · Research Use & Compliance
Returns & Support
What if an order arrives damaged or incorrect?
Email the order number, product and batch details, a description of the issue and relevant photographs to contact@avelqorlabs.com.
Can laboratory materials be returned?
Return eligibility depends on product condition, traceability, the circumstances of the order and applicable law. Opened materials may be ineligible for return because their storage and contamination status can no longer be verified.
How can I contact Avelqor Labs?
Send business, order, documentation or compliance enquiries to contact@avelqorlabs.com.
Business & Partner Questions
Do you support bulk, institutional or recurring procurement?
Yes, enquiries can be reviewed case by case. Send your organisation name, material, approximate quantity, destination, documentation requirements and expected timing to contact@avelqorlabs.com. Availability, pricing and supporting documentation are confirmed before any commitment is made.
Does Avelqor Labs have a research partner or creator program?
Yes. Research-focused creators, technical publishers and laboratory communities can review the Avelqor Research Partner Program. Approved partners receive individual terms and must follow Avelqor research-use and documentation standards.
Customer Review & Feedback Policy · Transparency & Change Log